GotGold Privacy Policy
Last Modified: 10/03/2025
This Privacy Policy describes how GotGold (“Company,” “we,” “us,” “our”) collects, uses, stores, and shares your information when you (1) visit, use or otherwise access our website gotgold.com or any other website offered by us that links to this privacy policy (“Website”); (2) you use our products and services (“Services”); (3) you communicate with us in any manner, including by email, direct messaging, text message, telephone, and/or in person (“Communications”); and (4) we interact with certain third party partners.
If you are a California resident please see the Sections entitled “Your Legal Rights” and “Additional Disclosures for California Residents Under the CCPA” below.
If you are resident of Virginia, Colorado, or Connecticut please see the Section entitled “Your Legal Rights” and “Disclosures for Virginia, Colorado, and Connecticut Residents” below.
If you are a resident of the European Economic Area (“EEA”) or the United Kingdom (“UK”), please see the Sections entitled “Your Legal Rights” and “Additional Disclosures EEA and UK Residents” below.
1. Information We Collect About You
Depending on how you interact with our Websites and Services, the nature of our Communications, and how we may interact with certain third party partners, we may collect the following pieces of your information:
- Basic Identifying Information. Information you provide when you sign-up for an account for our Services such as your full name, postal address, e-mail address, telephone number, password, social insurance/security number, and other similar identifiers.
- Device Identifier and other Unique Identifiers. Information such as your device identifier, internet protocol (IP) address, cookies, beacons, pixel tags, mobile ad identifier, and other unique identifiers.
- Payment Information. Information you provide to make purchases including credit card or payment card information, bank account and other financial information.
- Internet or Other Network Activity. Information such as your browsing or search history, and other information regarding your interactions with our Websites and Services and advertisements, and Communications with us.
- Commercial Information. Information such as the products you have purchased or considered, delivery address, billing address, information that may be required by customs agents, and related information about your commercial activities.
- Demographic Information. Information such as your age, gender, and date of birth.
- User Content. Information such as your Communications with us and any other content you provide, such as survey responses, comments, testimonials, and other content.
- Inferences. Information such as inferences drawn from or created based on the information identified above.
2. How We Collect Information
We collect your information in three ways:
(a) directly from you when you use our Website, Services, advertisements or otherwise engage in Communications with us;
(b) automatically using online technologies when you engage with our Website, Services, and Communications; and
(c) from our third party partners.
1. Information You Provide Directly to Us
The information we collect on or through our Website or Services may include:
- information that you provide by filling in forms on our Website or Services, including information provided at the time of registering to use our Website, placing an order, requesting further services, or reporting a problem;
- records and copies of your correspondence (including email addresses and voice call details), if you contact us; and/or
- details of transactions you carry out through our Website and Services and of the fulfillment of your orders, as you may be required to provide financial information such as credit card or payment information before placing or during the placement of an order.
We may also request and collect from you information needed to verify your identity for the purposes of preventing fraud, including proof of address or photo identification.
2. Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our Website or Services or click on links within Communications we send you, or when you interact with our advertisements, we or other third parties may automatically collect certain information about you using data collection technologies such as cookies, pixels, web beacons, software developer kits, and related technologies. For more information please see the section entitled “Cookies and Other Tracking Technologies” below.
3. Information We Collect From Third Parties
We collect information from our third party partners, data analytics providers, marketing or advertising providers, fraud prevention service providers, and vendors that provide services.
3. Cookies and Other Tracking Technologies
For more information about how we use cookies and related tracking technologies, please see the GotGold Cookie Policy.
4. How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information, for a variety of purposes:
- Provide our Websites and Services to You. We use your information to create and manage accounts, process orders, facilitate use of our Websites and Services, send notifications, answer Communications, and perform related business functions.
- Communicate with You. To respond to your requests, inquiries, issues, feedback, and to provide customer service.
- Market and Advertise. To send marketing, advertising, and promotional communications by email, text message, or mail; and to administer promotions, contests, and advertising.
- Conduct Analytics and Personalization. To conduct research, improve our Websites and Services, understand interactions, and provide personalized experiences and recommendations.
- Security and Fraud Prevention. To detect, investigate, and prevent fraud or other malicious activity, enforce terms, and prevent harm to users.
- Legal Obligations. To comply with legal and regulatory obligations, establish and exercise rights, and defend against claims.
- Business Functions. To maintain records, collect amounts owed, prevent losses, and resolve errors or issues.
5. Disclosure of Your Information
We share information we collect in accordance with this Privacy Policy, including with:
- Vendors and Service Providers assisting with payment processing, hosting, operations, support, data analysis, marketing, and fraud prevention.
- Affiliates for purposes such as support, product development, and technical operations.
- Third Parties in relation to mergers, acquisitions, security, legal compliance, protecting rights, or at your request/consent.
- We may also share aggregated or de-identified information except where prohibited by law.
6. User Controls and Choices
You may manage account settings, opt out of cookies, limit analytics, unsubscribe from promotional emails, or opt out of text messages and calls. Please note that some communications (e.g., account or transactional) are non-optional.
If you are a resident of California, Virginia, Colorado, Connecticut, Utah, the EEA or the UK, you may have additional legal rights under applicable laws. See “Additional Legal Rights to Certain Residents” below.
7. Data Security and Retention
We implement reasonable safeguards to protect your personal information. However, transmission over the internet cannot be guaranteed as fully secure.
We retain information as long as necessary for the purpose collected, business needs, and legal obligations.
8. Links to Third Party Sites
Our Websites and Services may contain links to third party websites and services. We are not responsible for the privacy practices of those third parties.
9. Additional Legal Rights to Certain Residents
This section outlines your rights if you are a resident of California, Virginia, Colorado, Connecticut, the EEA, or the UK — including rights to know, delete, correct, opt-out, non-discrimination, and appeal.
Requests may be submitted to: privacy@gotgold.com.
Authorized agents may act on your behalf with proper authorization.
European Representative: privacy@gotgold.com
Data Protection Officer: privacy@gotgold.com
10. Changes to Our Privacy Policy
If we make material changes to how we treat personal information, we will update this Privacy Policy. Changes are effective 30 days after posting.
11. Children
Our Websites and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
12. Accessibility
To print a copy of this Privacy Policy, please click here.
If you require a copy in an alternative format, please contact us at privacy@gotgold.com.
13. Contact Information
To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:
GotGold
Email: info@gotgold.com